We are aware that there are still issues with some of you being hacked. This is a top priority for us here at Trion and the team has been working to address the situation. As we posted last week, there have already been a number of updates put in place. We are also introducing another function that should make it into the game early this week.
Coin Lock
Users will be coin locked if they log in from a significantly different location or computer.* When their account is coin locked, they will be sent an email to the address that they have on their account (their login email) with a code to enter into the game.
Users will see the Coin Locked icon in the spot where their tutorial button shows up. Deactivating the tutorial tips will not turn off the Coin Locked button.
While in a Coin Locked status, users will have the following limitations:
• No access to the auction house
• No ability to SEND mail. Users can still receive and view mail as well as remove items from mail
• No ability to SELL to vendors. Users can still purchase items from vendors
• No ability to salvage, runebreak or destroy items
• No ability to trade
• Users can continue to play and gain coin and items, but cannot get rid of them.
If you are Coin Locked, simply click on the Coin Locked icon and enter the code found in your email from Trion.
*You will only have to enter the code once for each computer at a given location. If you play from multiple locations, or on multiple computers, you will have to enter your code the first time you log in from each new location or computer.
If you log in and your account is coin locked, check your email! Someone may have logged in from another location with your account.
If you do not receive the email, please click on the Coin Locked icon and click the “Resend” button to have the email resent to you.
If you cannot access your email or you are otherwise unable to change your Coin Locked status, please contact Customer Service.
We're also working on the addition of two-factor authentication at the login level, which will let you use an app or a cell phone as a way to ensure that you're the one logging on. (You may have heard of this in other products as a SecurID or an Authenticator.) We'll be sharing specifics on that as soon as we can as well.
If you have been hacked:
Contact Customer Support immediately. The CS Team is responding as quickly as possible to restore accounts for those who have been hit.
We assure you this matter is very important to us and we are doing everything we can to resolve your issues and safeguard your account.
*Edited to include additional info
Coin Lock
Users will be coin locked if they log in from a significantly different location or computer.* When their account is coin locked, they will be sent an email to the address that they have on their account (their login email) with a code to enter into the game.
Users will see the Coin Locked icon in the spot where their tutorial button shows up. Deactivating the tutorial tips will not turn off the Coin Locked button.
While in a Coin Locked status, users will have the following limitations:
• No access to the auction house
• No ability to SEND mail. Users can still receive and view mail as well as remove items from mail
• No ability to SELL to vendors. Users can still purchase items from vendors
• No ability to salvage, runebreak or destroy items
• No ability to trade
• Users can continue to play and gain coin and items, but cannot get rid of them.
If you are Coin Locked, simply click on the Coin Locked icon and enter the code found in your email from Trion.
*You will only have to enter the code once for each computer at a given location. If you play from multiple locations, or on multiple computers, you will have to enter your code the first time you log in from each new location or computer.
If you log in and your account is coin locked, check your email! Someone may have logged in from another location with your account.
If you do not receive the email, please click on the Coin Locked icon and click the “Resend” button to have the email resent to you.
If you cannot access your email or you are otherwise unable to change your Coin Locked status, please contact Customer Service.
We're also working on the addition of two-factor authentication at the login level, which will let you use an app or a cell phone as a way to ensure that you're the one logging on. (You may have heard of this in other products as a SecurID or an Authenticator.) We'll be sharing specifics on that as soon as we can as well.
If you have been hacked:
Contact Customer Support immediately. The CS Team is responding as quickly as possible to restore accounts for those who have been hit.
We assure you this matter is very important to us and we are doing everything we can to resolve your issues and safeguard your account.
*Edited to include additional info
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